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Who looks after the lifts in my building?

The maintenance and repair of a building’s lift is one of the most important tasks we undertake, particularly at our retirement developments. In our drive to improve our service standards and deliver value for money, our procurement team – together with a specialist lift consultant (ILECS) – selected three lift maintenance suppliers in March 2014 following a comprehensive tendering process.

Contracts were awarded to:

The lift contracts are fully comprehensive and include parts and four service visits per year for lifts and a twice a year service for stairlifts in retirement developments.

Other lift contractors may be used – for example, new build developments can have a maintenance contract with a lift company chosen by the developer. In general, these contracts typically are for three to five years, and are thereafter reviewed against our central contracts to deliver the best safety performance and value for money.

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