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What does my management fee pay for?

This management fee that you pay to FirstPort Property Services Scotland covers the costs of a wide range of activities that we carry out to manage your development efficiently. In most circumstances, it is calculated as a set fee and paid on a per property basis.

The management fee will likely include (this is not an exhaustive list):

Health & Safety

  • Oversight of the risk assessment process and management of remedial actions

Site Standards

  • Site inspections and development visits by your Area Manager
  • Arranging residential property maintenance and repair work (including tenders) to be carried out.
  • Area Manager support and all onsite staff training and welfare, where applicable.
  • Company operating costs including staff travel, staff visits to developments and support centre overheads.

Communications

  • Production and distribution of printed helpful information for customers.
  • Your Property Online (YPO) development specific information service.

Finance

  • Annual budget review meetings with customers, where applicable.
  • Preparation and issue of annual service charge budget.
  • Administration of direct debit, debit/credit card (subject to transaction fee), bank transfer and cheque payments.
  • Well-managed contingency fund.
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Your Property Online gives you 24/7 access to your customer account