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// Help & Support

How can I make a payment?


1. How to make a payment:

If you’d like to pay your Service charge online, by debit card or credit card you’ll first need to register to use, our secure online portal. We accept most debit and credit cards. You will then be able to pay via the portal and receive an instant confirmation of receipt.

You gain access to your account by logging in, or you can sign up for a new account by registering for a new account.

2. How to make telephone payments by debit or credit card:

If your Deed of Conditions allow and you’d like to set up a direct debit arrangement, just call us on Tel: 0333 321 4077 (9am-5pm only)

3. How to make a bank transfer to the development account:

Please call the number below to find out how to pay by bank transfer direct into the bank account for the development.
Tel: 0333 321 4077

4. How to make direct debit arrangements:

If your Deed of Conditions allow, you may be able to spread your costs by paying by direct debit. If you’d like to set up a direct debit arrangement, just call the Credit Control team on 0333 321 4077.

5. How to make cheque payments:

Please make cheques payable to FirstPort Property Services Scotland Limited and send to: FirstPort, P.O. Box 9012, New Milton, Hampshire, BH25 9FB

6. What happens regarding late payments?

It is important that you pay your account on time. Late payments have a huge impact on levels of service and residential property maintenance we can provide and ultimately affects your development and your neighbours. If you’re having problems paying your account, contact us. We will be able to help.

We also provide more information and details of organisations that can help you if you have problem paying your service charge.

Our policy on late payment is:
A first reminder will be sent to you in writing 15 days after the invoice date. If we haven’t received payment, a second reminder letter will be sent 14 days after the first reminder. Finally, a third reminder will be sent 7 days after the second reminder. This is a Court Warning letter. A late payment fee will be charged to cover our administration costs. Interest may also be charged to your account.

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24/7 access to your resident’s account