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Coronavirus advice for FirstPort Scotland residents

Homeowner Queries

Residents’ advice: Coronavirus (COVID-19)

Updated: July 2021

The health and safety of our residents, employees and contractors is always our priority. We are continually monitoring the Scottish Government advice, and will make decisions on the way we manage your home based on the current guidance to keep everyone safe.

Scottish Government has stated that from Monday 19th July 2021, all of Scotland will reduce to Protection Level 0.

The Government asks that you:

  • get the vaccine when you are offered it
  • wear a face covering, clean hands and surfaces regularly
  • avoid crowded places and stay 1m away from other people
  • meet outside if you can, and open windows when indoors
  • if you have symptoms get a test and stay at home
  • take regular tests if you don’t have symptoms to reduce the risk of spreading the virus
    use the Protect Scotland and Check-in Scotland apps

Our employees are aware that they must not come to work if they or anyone in their household is showing symptoms of Covid-19. They will continue to be available as usual during working hours even if they are not on site.

Our customer support and property management teams are here to help you. Some of our employees are working from home and you may experience a slower service at certain times of the day so to help with this, we’ve increased the size of our email team.

For non-urgent customer service matters, we would encourage you to email us please at, where we will respond to you as quickly as possible.

We’d like to thank all our customers for your understanding over the last year and we look forward to returning to normal ways of working.

Fire Safety:

According to the National Fire Chiefs Council, firefighters are called to a greater number of domestic fires at times when more people are at home – such as evening, weekends and bank holidays.  So while we’re all at home much more than usual at the moment, we wanted to share some helpful tips to help you minimise the risk of fire:  click here to read more on the FirstPort group website.

For Retirement developments:

  • We will continue to implement our high standards of cleanliness and sanitisation, which form part of our development routines.
  • Communal lounges: From 19 July, up to 8 people from 4 households can meet in an indoor public place. Using the residents’ lounge is a personal choice and residents are not obliged to use them unless they would like to.
  • Communal gardens: Up to 15 people from 15 households can  meet in groups socially outdoors. The restrictions say you will not need to physically distance outside within your social grouping of up to 15 people, but you do need to continue to maintain at least 1 metre from all others outside.
  • Guest suites: These are now re-opened and will be thoroughly cleaned and ventilated between bookings.
  • Laundry rooms: If a development has a rota which offers allocated laundry room slots, we will continue to operate this. The rotas help to reduce close contact in limited spaces.
  • Development Manager interactions: Our Development Managers will check with individual residents on what they feel comfortable with and, where residents agree, in-apartment testing will resume. Development Managers will continue to wear a face masks at work.
  • Area Managers visits: Area Managers will visit developments to conduct internal and external inspections. Should there be a requirement for them to meet residents we encourage these meetings to take place virtually or externally, weather permitting.

For Property Services developments:

  • Bins/Refuse collections: Normal service has now resumed. If you notice any refuse issues, please notify your property manager via email at and we will liaise with the local authority and/or key contractors, as required.
  • Communal area cleaning & garden maintenance: Normal service has now resumed. We are reinforcing to all operatives that they must be strictly following social distancing instructions and must not attend site if they or any of their household have symptoms or have been unwell, in accordance with the latest public health guidance.
  • Communal Heating Systems (where present): Normal service has now resumed.
  • Fire Safety: The communal fire systems, where applicable, have been tested and are fully operational. However, should you notice a fault on a fire panel please contact or call 0333 321 4077. During this time emergency services are likely to be stretched, so please do take extra care to reduce the risk of fires by making sure that:
    • No items are left in stairwells or corridors
    • All rubbish is placed in bins – please do not leave refuse in communal areas
    • All fire exits are kept clear
    • You and all persons in your household know the evacuation procedure in the event of a fire in your property
    • Please check that the smoke detectors within your property are operating correctly.


Government advice on Coronavirus

Government information and advice on the Coronavirus situation in Scotland is available at:

Government advice on foreign travel

If you think you have Coronavirus symptoms

  • Please follow  the NHS and Government guidance about how to self-isolate
  • You do not need to call NHS 24 (111) to go into self-isolation. If your symptoms worsen during home isolation or are no better after seven days, contact NHS 24 (111) at If you have no internet access, call NHS 24 (111). For a medical emergency dial 999.

If you are diagnosed with Coronavirus and/or are self-isolating

  • Please follow the NHS and Government guidance about how to self-isolate
  • Please notify our customer service team on 0333 321 4077 or email
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